Frequently asked questions
Answers for shoppers in United States.
How do I place an order?
Choose your product, pick the options you want, add it to the cart and follow the checkout steps. It takes less than two minutes.
Is shipping really free?
Yes. Delivery to the United States is included in the price you see, so there are no shipping charges at checkout.
How long will delivery take?
Orders are prepared in 1–3 business days and usually arrive in 7–15 business days after dispatch.
Will I pay customs or duties?
Import duties are already covered for orders shipped to the United States — you never pay anything on delivery.
How do I track my order?
Use the Track order page and enter your order number or tracking number. We also email you the tracking link as soon as your parcel ships.
Which payment methods do you accept?
We accept credit and debit cards, Apple Pay, Google Pay and cryptocurrency. All prices are charged in US dollars (USD).
Can I return an item?
You may request a return within 30 days of delivery.
How do I contact support?
Email averonza20@gmail.com or message us on WhatsApp at +52 55 8839 2410. We reply within 24–48 hours.